In the case of the vacuum cleaner, the objective
How does an individual who turns on a vacuum cleaner or launches a mobile application have an “experience”, when we could simply consider that they benefit from a certain number of “functionalities” or that they achieve their objectives? ? is to collect dust; in that of the mobile application, to perform a specific action or to pass the time.
For Marc Hassenzahl and Noam Tractinsky UX specialists and authors of astudy on the subjectin , the user experience is a complex construction which results from three components: the Chinese Overseas Asia Number Data user's state of mind at the time they are confronted with the product/service their needs, motivations and expectations, the context or environment in which the interaction takes place, and the characteristics of the technology its functionalities, its uses and its complexity.
What these two researchers have shown is that the design of a product or service must integrate the context of use as well as the user's state of mind , and not simply the characteristics. If we consider a website, the quality of the experience lived by the visitor will therefore be based both on the reasons why he is led to consult it. |
